Privacy Policy

This notice describes how Connex Cargo SL C/ Verge Maria, 4, 4-2, 43202 Reus (Tarragona), client@connex-cargo.com processes your personal data.

Connex Cargo SL is responsible for ensuring that your personal data is sufficiently protected and complies with all statutory provisions regarding protection, lawful handling and privacy of personal data as well as data security.

The following statements are general and cover all data processing operations within Connex Cargo SL comprehensively. This means that the following statements will only partially apply to you. 

1. Purposes of data processing

We process personal data primarily for the following purposes:

• Processing offers and inquiries to us, e.g. by (potential) transport partners, by persons who want to commission transports, deliveries, orders or the like or are otherwise looking for a collaboration.
• Contract negociations and offer/contract preparation
• Assessment of suitability as a contractual partner, e.g. credit checks on potential customers, suppliers etc.
• Handling our contractual and business relationships, e.g. executions of transport (scheduling) and deliveries, fulfilment of inventory and leasing contracts, accounting, dunning, handling complaints and claims, quality management, processing our purchasing, optimisation of our services through the use of business applications (e.g. transport monitoring, portals, etc.)
• Customer relationship, i.e. sending information, newsletters, offers and advertising material, ongoing customer support, organising events etc.
• Provision and administration of insurance, handling of claims
• Fleet management: maintenance and servicing of our vehicles
• Product development
• Management of affiliated companies
• Operation of the IT infrastructure, e.g. ensuring the security, the current state of technology, maintenance etc.
• Provision of the website: improving and developing website, creating usage statistics, identifying, preventing and investigating attacks on the website, etc.

We receive personal data:

• from yourself: e.g. in enquiries to us, in the initiation of contracts, in the context of fulfilling contracts concluded with us
• from affiliated companies within the CONNEX CARGO SL
• from third parties: e.g. from transport partners or customers for order processing
• from publicly available sources: e.g. commercial register, land register, edict file, register of associations, trade register
• from your web browser (automatically) when visiting our website according to the setting you have chosen.

The provision of your personal data is voluntary. However, business relationships with us will not be possible if the necessary personal data is not available to us. In the same way, we can't guarantee all the functions of our website if you do not provide the necessary personal data. 

2. Processed data categories

• Name data, e.g. first name, surname, username, etc.
• Personal data, e.g. age, gender, date of birth, nationality, role within the company, ID copies, etc.
• Contact data, e.g. address, telephone number, e-mail address, etc.
• Identification data, e.g. personal ID card number, passport number, customer number, etc.
• Bank data, e.g. account number, information on creditworthiness, etc.
• Official data, e.g. reference number, tax number, attachment of salary etc.
• Vehicle data, e.g. vehicle number, chasis number, engine number, registration plate, registration certificate, fuel card, forklift license information, etc.
• Image files and video recordings
• IT usage data, e.g. connection data, logging information, access information, IP address, referrer, usernames for externally accessible systems, etc.
• Website usage data, e.g. date and time of request, IP address, name and version of the web browser, certain cookies, etc.
• Information on the behaviour of persons, e.g. notes on response behaviour and reminders, correspondence and explanations on ongoing surveys, etc.
• Racial/ethnic origin, e.g. birth place on ID cards, etc.
• Location data, e.g. GPS data, timestamp for GPS signal, location data (latitude and longitude), etc.

3. Legal basis of processing

Legal bases for our processing of your data are:

• Contract fulfilment and implementation of pre-contractual measures (Article 6,  Paragraph 1(b) GDPR), e.g when we organise the smooth processing of transports and deliveries, process complaints and damage reports, create invoices, operate quality management, prepare offers, process and respond to your enquiries , etc.
• Our overriding legitimate interest (Article 6, Paragraph 1(f) GDPR), e.g. when we provide you with tailored information and offers, unless consent is required:  our data processing in the context of prosecution, forwarding driver data, if this is necessary for the handling of the transport and there is no direct contact with the driver, processing of data that is necessary for the functions of our website, etc.
• Legal obligations (Article 6, Paragraph 1(c) GDPR), e.g. tax obligations, obligations according to road traffic regulations, motor vehicles act, administrative penal law, administrative procedure act, money laundering regulations etc.
• As far as none of the aforementioned legal bases exist, our data processing is based on your consent in accordance with Article 6, Paragraph 1(a) GDPR. You, of course, have the right to revoke your consent at any time. However, the revocation of consent does not affect the lawfulness of processing carried out on the basis of consent until revocation (i.e. the revocations does not affect the past).  

4. Forwarding of your personal data

For the aforementioned reasons may forward your personal data to the following recipients:

• Companies that are part of our group
• Third parties employed by us, e.g. IT service providers, print service providers, data centres, hosting, software and service providers e.g. for sending newsletters, service providers in the area of claims settlement and loss adjustment (insurances and insurance partners), property management, lawyers, tax advisers, notaries, auditors, etc.
• Persons in a business relationship with us, e.g. transport partners, suppliers, trade partners, etc.
• Public bodies, e.g. customs offices, Ministry of the Interior, embassies, local authorities, etc.

In some cases, data is also forwarded to recipients outside Spain, in which case we ensure that suitable privacy safeguards are in place, e.g. through EU standard data protection

5. Storage period

Your personal data will only be stored by us for as long as it is reasonably necessary to achieve the aforementioned purposes. We also store your personal data for as long as there are statutory retention obligations or the limitation periods for potential legal claims have not yet expired.

6. Your rights relating to personal data

You are entitled (subject to applicable law), among other things, (i) to verify whether and what personal data we have stored about you and to receive copies of this data, (ii) to request the rectification, amendment or deletion of your personal data that is incorrectly or improperly processed, (iii) to request us to limit the processing of your personal data and (iv) to abject to the processing of your personal data or revoke the previously given consent for the processing in certain circumstances, (v) to request data portability, (vi) to know the identity of third parties to whom your personal data has been forwarded and  (vii) to lodge a complaint with the relevant authority.

7. Cookies

So-called cookies are used on our website. A cookie is a small file that can be stored on your computer when you visit a website. In principle, we use cookies to provide users with additional functions on the website, e.g. to help you navigate a website, to enable you to continue using the website where you left it and/ or store your preferences and settings, if you visit the website again. Cookies can't access, read or edit any other data on your computer.

Most of the cookies on our website are so-called session or temporary cookies. They are automatically deleted when you leave the website. In addition, we use persistent cookies, which remain stored on the hard drive. However, these can be manually deleted in your browser. Otherwise, these cookies last between 1 month and 10 years. We use these persistent cookies to recognise you when you next visit our website in order to make the website more comfortable for you to use and to adapt the website to your requirements in the best possible way.

We also use third-party cookies to help make the website more interesting for you. Therefore, temporary and persistent cookies from third-parties are also stored when using the website provided we have your consent. The sole purpose of these third-party cookies is to give third-party providers the opportunity to address you with targeted advertising. We assume no liability for the lawful use of cookies by third-parties.

You can actively consent to the storage of cookies over and above a technically required extent when visiting our website. You also have the option to enable or disable the storage of only certain types of cookies. If you want to adjust your cookie settings at a later date you can do so in the cookie settings at any time.

Cookie consent

Our website uses cookie consent technology to obtain your consent to the storage of certain cookies on your device and to document this in compliance with data protection regulations.

When you enter our website a connection is established in order to obtain your consent to the use of cookies. Then a cookie is stored in your browser in order to be able to assign the consent you have given or revoke it. The data collected in this way is stored until you ask us to delete it or you delete the cookie yourself or the purpose for storing the data no longer applies.

You can also control cookies on your computer by selecting your browser settings to get a notification when a website wants to store cookies. You can also block or delete cookies if they are already stored on your computer.

However, disabling, blocking or deleting cookies may affect your online experience and prevent your from fully using our website.

8. Google Analytics

Our website uses Google Analytics, a web analytics service from Google Inc. ("Google"), when you have agreed to use by activating performance cookies in the cookie settings. Google Analytics uses cookies to allow an analysis of the use of the website and to provide us with easy-to-use website access statistics in a cost-efficient way. The information generated by the cookies about the use of our website is usually transferred to a Google server in the USA and stored there, if you have given your consent.

Our website uses the option offered by Google Analytics for IP anonymisation. This means that the IP address of the user is being shortened by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website, compile reports about website activity and to provide us with other services relating to website and internet usage. The IP address provided by the user's browser as part of Google Analytics will not be merge with any other Goole data.

You can prevent the collection of data generated by the cookie and relating to use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Further information about Google's Terms of Use and Google's Privacy Policy can be found at https://marketingplatform.google.com/about/analytics/terms/en

9. Google Maps

Our website uses the Google Maps map services from Google Inc.. The user's IP address is transmitted between the browser and the Google Maps servers. If necessary this data is also transmitted to a Google Maps server in the USA.

Data is processed on the basis of Article 6, paragraph 1 (f) GDPR (legitimate interest in making it easier to find the places we have specified on the website).

10. Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our website. The provider is Google Inc.

The purpose of reCAPTCHA is to check whether data on our website (e.g. in a contact form) is entered by a human or by an automated programme. For this, reCAPTCHA analyses the behaviour of the website visitor based on various criteria. This analysis starts automatically  as soon as the website visitor enters the website. reCAPTCHA analyses various information (e.g. IP address, how long the visitor spends on the website or mouse movements performed by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

Data is processed on the basis of article 6, paragraph 1 (f) GDPR (legitimate interest in protecting websites from automated fraudulent spying and SPAM).

11. Our contact details

We are available to answer questions or concerns about the processing of your personal data.

Inquiry regarding the General Data Protection Regulation (GDPR)